IT Support Services
Local IT support for Elko & Spring Creek businesses — managed helpdesk, remote and onsite support, monitoring, backups, security, and clear SLAs. In-house engineering only.
Choose Your Plan
Affordable IT support plans for small business, remote teams, and enterprise offices.
Basic IT Support
We help by email or remote support during business hours.
- Fast remote help
- Friendly email helpdesk
- Business hours support
- Software installs and setup
- Printer and device help
- Account and password help
- Basic safety tips for your devices
Professional IT Support
We visit your office, fix network issues, and reply faster when you need us.
- Two on-site visits each month
- Network setup and fixes
- Replies within 4 hours
- Extended support hours
- Regular updates and patches
- Protection for laptops and PCs
- Track your gear and licenses
Enterprise IT Support
Get help any time, a dedicated contact, and strong protection for your business.
- Support 24/7
- Unlimited on-site help
- Security monitoring and fixes
- Disaster recovery help
- Quarterly planning call
- We talk to your vendors for you
- Help with compliance needs
IT Security & Compliance
We protect your devices and help your team stay safe online.
- Antivirus/EDR on devices
- Fix risky apps and weak spots
- Watch firewall alerts
- Staff phishing training
- Simple compliance reports
- Email filtering and spam block
- Safety baseline for your team
Remote Monitoring & Management
We watch your computers and servers and fix problems before they grow.
- 24/7 device health checks
- Alerts when something breaks
- Automatic updates and patches
- Quick remote fixes
- Monthly health report
- Checks for disk and hardware
- Fast response with an SLA
Backup & Disaster Recovery
We back up your data and practice restores so you can get back to work quickly.
- On-site backup device setup
- Copy to cloud for safety
- Daily backup checks
- Restore tests every few months
- Ransomware protection
- Simple plan for who does what
- Clear time goals for recovery
What we handle
- Helpdesk and ticketing with clear SLAs
- Endpoint setup, patching, and device management
- Networks, Wi Fi, and internet failover
- Servers and cloud resources with monitoring
- User onboarding, offboarding, and access control
Tools and platforms
- Windows and macOS with MDM and patching
- iOS and Android with secure app access
- Microsoft 365 and Google Workspace administration
- Backups and recovery with tested restores
- EDR and antivirus with alert review
Industries and teams
- Offices and storefronts with point of sale and printers
- Local teams in Elko County with onsite service
- Security sensitive environments with access policies
- Remote and hybrid teams with collaboration tools
- Compliance support and basic audit preparation
How It Works
Here is how we provide reliable tech support when and where you need it.
Reach Out
Submit a support request by phone, email, or the portal.
We Diagnose
Our team investigates and evaluates the issue remotely.
We Resolve It
We fix it remotely or send a technician onsite.
We Follow Up
We confirm resolution and recommend prevention steps.
Emergency Support Available
Critical issue or server down. We are available for urgent incidents.
Frequently Asked Questions
You can contact us by phone, email, or the client portal. We create a ticket and begin diagnosis.
Ready for Reliable IT Support?
Managed helpdesk, remote and onsite support, monitoring, backups, security, and clear SLAs. Delivered worldwide with onsite service in Elko, Spring Creek, Carlin, Wells NV. In house engineering only.